Microsoft Teams Calling

Call anyone, anytime, from anywhere with a single communications platform

Teams Calling plans for Microsoft 365 Phone Systems with Direct Routing

Eliminate comms complexity across your organisation with Microsoft Teams

Microsoft Teams needs no introduction. It is the fastest-growing business application in Microsoft’s history, and almost everyone has used it in some form or fashion at this point.

However, it is such a powerful tool that far too often, the benefits it can deliver are overlooked or underused. Teams Calling is a prime example of this. With most of an organisation’s communications and collaboration already the norm for Teams users, why not add Calls to have a truly unified communications platform?

Using Microsoft Teams Calling is the logical next step for any business wanting to remain one step ahead of the changing workplace landscape and escalating customer demands.

Solve these all-too-familiar
business problems
Reap the additional benefits of a
Teams Calling transformation
soma’s Teams Calling schema:
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Our six-stage Teams Calling deployment framework

To ensure Teams Calling is an easy and effective service, the soma team needs to ensure all the boxes are ticked behind the scenes so you get off to a smooth start. Our battle-tested and comprehensive six-stage framework will ensure you get the best out of Teams Calling with an optimised implementation and onboarding that is presented with real-time tracking to keep you in the loop every step of the way.

Initiation & Planning

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Initiation & Planning

  • Feasibility assessment
  • Contract & billing setup
  • Project plan development
  • Office 365 account setup
  • Admin setup
  • Environment Architecture 
  • Initial Workshops

Implementation & Licensing

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Implementation & Licensing

  • Order numbers
  • Order hardware
  • Implementation
  • Order Licenses
  • O365 & Exchange Configuration
  • Second Stage Workshops
  • Develop Calling Policies

Calling Functions Setup

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Calling Functions Setup

  • Resource Accounts
  • Auto Attendants
  • Call Queues
  • Voicemail Groups
  • Shared Mailboxes
  • Hold Music
  • Inbound Call Flows

Testing & Optimisation

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Testing & Optimisation

  • Setup test users licenses & numbers
  • Assign policies to all users
  • Assign users to call queues
  • Test inbound call flows
  • Test calls to & from hardware
  • Adjust call flows as required
  • Test all call functions

Cutover & Final Testing

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Cutover & Final Testing

  • Prepare schedule & cutover date
  • Assign user licenses & numbers
  • Arrange toll free & system diversions
  • Admin portal training
  • User guides & training
  • Initiate cutover 
  • Complete porting
  • Final Testing of all call flows and users

Monitoring & Closure

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Monitoring & Closure

  • Maintenance & updates
  • Solutions & system verification
  • Post-Implementation service desk notification
  • Service desk & client sign-offs
  • Finalise billing
  • Project completion confirmation
  • Project success assessment

Why choose soma?

As a trusted Australian provider of cutting-edge ICT solutions since 2004, and a Microsoft Gold Partner for Cloud Platform Solutions, soma has the unique position of delivering world-class technology with experienced Aussie support—the best of both worlds.

Your business first

We understand that there is no one-size-fits-all when it comes to ICT solutions. We evaluate your tech needs, and curate solutions based on your specific situation.

Customer service

As a local Aussie business ourselves, we ensure we deliver exceptional customer service & communication throughout a project and beyond with dedicated Project Managers.

Security & peace of mind

Our longstanding track record of delivering ICT solutions spans leading businesses across various industries. Our local expertise is underpinned by cyber security certifications and ISO 9001 standards, and proactive business continuity and disaster recovery planning.

Cost-effective & ROI focused

Providing end-to-end ICT solutions and support means budgets do not need to be stretched across numerous service providers. We provide predictable fixed-cost project delivery to ensure a cost-effective, ROI-focused strategy is always incorporated into your plan with soma.

Teams Calling plans for Microsoft 365 Phone Systems with Direct Routing
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