At our core, we are a turn-key, scalable solution, providing an IT department to our clients through comprehensive Managed IT Services.Your business is no longer a 9-5 operation, so it stands to reason that your IT environment cannot be either. For businesses that require true 24/7 support our Managed Services provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure, for one fixed monthly price At soma we are 100% focused on ensuring the effectiveness and productivity of your users.
soma service desk
soma provides enterprise quality 24/7/365 1st, 2nd and 3rd line service desk services. Highly qualified, ITIL certified expert technical support engineers provide our “always on” service and support from our Australian based Operating Centre.
With offices across Australia soma is better positioned to ensure consistent service and support to all of your locations. Special arrangements can be made to suit remote locations should deskside services be required.
We adhere to ITIL (Information Technology Infrastructure Library) which is the world’s most accepted approach to IT service management and delivery. ITIL isn’t just well-regarded among employers; it’s well-regarded all over the world. ITIL incident management and problem management processes also allow organizations to run blameless major incident reviews, eliminate root causes, and prevent incidents from reoccurring. ITIL’s emphasis on continual improvement means organizations keep getting better at reliable IT service.
Automated Network Backups
Using a proven soma developed toolset, we incorporate the essential maintenance tasks that are often missed by in-house teams and other service providers. Regular server patching, software and license updates, plus the review, verification and testing of backup jobs are offered to our Managed Services clients.
Regular soma Performance Reports
Feel confident knowing soma has your network covered. We provide full visibility and accountability so you know the exact level of service you’re receiving.
Successful business growth requires an understanding of unmet customer needs. In order to make the most impact, companies need to act faster than the competition and do so in a sustainable, practical way. Take advantage of our unique capabilities and Managed Service models. soma will develop, manage and maintain your Network and Environment giving you the precious time needed to drive success and growth for your business in both the short and long term. We collaborate with key stakeholders to build a growth plan that will drive the most impact for your business.
Other optional services
soma IT Audit
Are you brave enough to uncover the truth about your business?
If you’re not – you should be.
You can’t conduct your own audit without having a conflict of interest.
An IT audit doesn’t simply summarise your environment, equipment and frameworks. It extends to processes that impact the ongoing performance of your IT systems as well as industry best practice, documentation supporting your business processes, security and disaster recovery protocols.
We all like to think that our Network’s are secure and issue free. The fact is that a lot of the time you cannot control changes within your Network. Technically speaking an Audit will provide insight into an organization’s culture, policies and procedures. Audit results will assist board and management by verifying internal controls such as operating effectiveness, risk mitigation controls, and compliance with any relevant laws or regulations.
How does a soma Audit look? In summary, here’s how it will go;
- Firstly, soma will investigate your IT infrastructure
Our talented systems specialists talk to your key staff, review your processes and take a detailed inventory of your current technologies, applications and systems.
- We will learn and understand your goals
We make every recommendation with your future business plan in mind. We want to know your goals – one year, five years and a decade from now.
- Identify IT gaps and SWOT your journey
On one hand we will pinpoint processes and technologies that are costing you unnecessary time, money and resource, and on the other hand offer proven alternatives with clear differentiation around capability and the reasons for adoption.
- Evaluate areas of critical risk
We look at your security posture to identify pressing security risks. Some may not be affecting your business now but could cause serious problems in the near future.
- Presentation time – your soma audit
Detailed findings resulting from your audit will be presented where possible in person or via a channel of your choice. We don’t believe in confusing, long-form proposals that are difficult to understand. We cut to the chase and then we get to work.
The really good news
Usually, a soma IT Audit can be produced within 7 days. We understand the need for speed, you might be reviewing an incumbent’s performance, relocating or expanding the business or simply decide you want to uncover the truth. soma can feedback ongoing results confidentially via a private CEO and/or COO level dashboard. You set the reporting rules and recipients and we’ll take care of the rest.
Supply Chain and Billing
soma will simplify the cost of your IT procurement, the Disposition of Data and/or Hardware PLUS monitor associated supplier contracts and their costs.
Eliminate mundane, costly and frustrating procedural tasks that sap the energy from your team by taking this 1 simple step; implement soma’s Supply Chain and Billing Health Check Services.
Cut through the clutter and streamline your processes. Our supply chain services manage each device’s lifecycle from procurement through to decommission, allowing you to run your business more efficiently. Add to that soma will maintain a Health Check of your services, contracts and Network costs so that you know that you’re getting what you pay for.
Imagine the time and aggravation that using soma’s Supply Chain and Billing Services could save your business? We know to well that this process is often overlooked, equipment that is approaching EOL can compromise your entire environment and accounts are often paid with ‘let’s pay today and ask questions tomorrow’ and tomorrow never comes. Instead of redirecting members of your Tech or Finance team, or worse still you, to conduct constant reviews and question suppliers ask soma to fulfill your supply chain and billing needs.
Our proven Billing Health Check service will decipher your cumbersome bill into a report that offers you historic cost comparison on a monthly, quarterly and yearly basis. It will clearly identify and reason any increased usages and charges; it will monitor changes to your services and any credits that may be due; plus it will identify and pre plan required supplier changes to your environment such as being NBN ready. The nightmare of 100plus page supplier bills are soon a distant memory for soma clients using this service.