Managed IT Services FAQ
You may have heard the term before, but what are Managed IT Services exactly? We have prepared a managed IT services FAQ to answer the most commonly asked questions about the work we do at soma technology group.
Managed IT services are a method of outsourcing of a company’s information technology maintenance and management to an external provider – in simple terms, it is paying another company to look after IT related matters within your business. It is a way of providing comprehensive, ongoing and unlimited information technology support for organisations, at a predictable, flat monthly cost rather than by charging per-incident (as in the break-fix model). Finally, it is a method of outsourcing the responsibility for IT maintenance in organisations that also aims to reduce their operating expenses and improving their operations and processes. Our goal is to allow your staff to focus on their core roles within your company and to free up your own time, enabling you to concentrate on running your business by providing you with a team of highly-skilled, pro-active information technology professionals. Would you like more information on what are managed IT services?
If our managed IT service FAQ does not include a question you would like to ask, call us on 1300 131 559 now, to find out more about who we are, what we do and how we can help you improve your business operations while reducing your ongoing expenses.
Exactly what does a managed service provider do? The goal of a managed services provider (MSP for short), is not necessarily to replace any of your current IT staff, but rather to free up their time, allowing them to focus on their roles as the core members of your teams, responsible for the delivery of the core business objectives in your company. An MSP proactively works to maintain the information technology in your business, provides IT support where necessary, ensures ongoing business continuity and creates disaster recovery plans for worst-case scenarios. At the same time, for smaller businesses who cannot afford or justify hiring a full time, in-house team of information technology experts (which is often necessary in an increasingly digital world, but expensive at the same time, a managed service provider can fill this gap without the overheads inherent in keeping professional staff on a payroll.
If you require more information on what does a managed service provider do before deciding whether their services are right for your organisation, call us on 1300 131 559 now.
You may now be wondering exactly what are the benefits of managed services. One of the most immediate befits of working with an MSP is the reduction of the ongoing IT costs in your business. Working with an MSP gives your business access to a fully staffed team of professional IT experts who are not only always ready to provide you with technology support when you need it, but who also proactively work to anticipate, mitigate and fix any issues even before they have a chance to become a problem. All of these operational benefits are provided to your business at flat, predictable, ongoing fee that is also a fraction of the expense your organisation would be facing if you were looking to hire in-house staff with a similar level of expertise yourself. In addition, you will benefit from our team’s experience of looking after technology not just in your business, but across many other organisations and industries – an MSP has and benefits your company with a significant advantage than most in-house teams whose experience may be much more severely limited by comparison.
If you would like to find out more about exactly what are the benefits of managed services to your business, call us on 1300 131 559 now, our team is standing by to answer your questions.
Why use managed IT services? Working with a managed IT provider will financially benefit your business by freeing up your staff to focus on their core responsibilities that directly contribute to its performance, and by making your IT budget predictable – typically, you can expect to have to spend money on labour, maintenance, hardware and infrastructure regularly. In the older break-fix model, an external IT consultant has little incentive to maintain all of those key components of your IT infrastructure because they can expect to charge your business more as you request their help for each new technology related breakdown or failure. Keeping your systems in a working order is not necessarily in the interest of IT support providers who operate on this business model, where when you call out a consultant, you can expect to pay an agreed upon per-incident fee or an hourly rate for help. This means that you cannot reasonably predict your ongoing IT support expenses as the number and severity of IT incidents can adversely affect your regular cashflow. Additionally, there is little incentive for such providers to work on ensuring reliable, ongoing uptime of the IT systems critical to your business and ultimately, you pay more for your IT support while experiencing more downtime and less productivity from your staff, as technology issues continuously arise and are being addresses.
Would like to know more? Still not convinced on why use managed IT services? Call soma technology group on 1300 131 559 now to find out more.
Professional and expert information technology support is not just for large enterprises with enormous budgets. This model of service was designed to support a range of organisations beginning with small to medium-sized business. Streamline your operations, take advantage of more reliable systems and reduce operational costs – rather than worrying about how bad for your business the next big IT breakdown could be, benefit from our proactive approach that reduces the number of issues you will ever face and focus on your company instead.
Call soma technology group – a provider of managed IT services to many businesses just like yours – dial 1300 131 559 or get in touch online to get started today. Feel free to ask any questions you may have, if they are not answered in this managed IT services FAQ.