As your managed service provider, our core solutions are turn-key and scalable. We provide our clients with an IT department with our fully managed IT solutions. Your business is no longer a 9-5 operation, so it stands to reason that your IT environment cannot be either. For businesses that require true 24/7 support our managed services provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure, for one fixed monthly price. At soma we are 100% focused on ensuring the effectiveness and productivity of your users.
Managed Services and Your Business
soma is a leading Australian based managed services company that brings a breadth of expertise, training, qualifications and experience to managing your IT needs. Let’s face it managing a business is hard and ensuring all aspects of a business’ operations are running like clockwork takes a team of professionals that are specialised in their respective fields.
soma’s managed IT solutions allow a business of any size to focus on its core competencies while leaving its day-to-day IT needs to a team of professionals that are not only proactive in managing your IT services but are also available 24/7 for your peace of mind. As your managed service provider, soma offers a single point of contact, convenience and flexibility for all of your IT needs.
soma service desk
soma provides enterprise quality 24/7/365 1st, 2nd and 3rd line service desk services. Highly qualified, ITIL certified expert technical support engineers provide our “always on” service and support from our Australian based Operating Centre.
Remote/Deskside Support
soma is a managed services company with offices across Australia that is better positioned to ensure consistent service and support to all of your locations. Special arrangements can be made to suit remote locations should deskside services be required.Process Management
We adhere to ITIL (Information Technology Infrastructure Library) which is the world’s most accepted approach to IT service management and delivery. ITIL isn’t just well-regarded among employers; it’s well-regarded all over the world. ITIL incident management and problem management processes also allow organizations to run blameless major incident reviews, eliminate root causes, and prevent incidents from reoccurring. ITIL’s emphasis on continual improvement means organizations keep getting better at reliable IT service.ITIL’s emphasis on continual improvement means organizations keep getting better at reliable IT service.Automated Network Backups
Using a proven soma developed toolset, we incorporate the essential maintenance tasks that are often missed by in-house teams and other service providers. Regular server patching, software and license updates, plus the review, verification and testing of backup jobs are offered to our managed services company clients.Regular soma Performance Reports
Feel confident knowing soma has your network covered. We provide full visibility and accountability, so you know the exact level of service you’re receiving.
Successful business growth requires an understanding of unmet customer needs. In order to make the most impact, companies need to act faster than the competition and do so in a sustainable, practical way. Take advantage of our unique capabilities and managed service models. soma will develop, manage and maintain your network and environment giving you the precious time needed to drive success and growth for your business in both the short and long term. We collaborate with key stakeholders to build a growth plan that will drive the most impact for your business.
Other optional managed IT solutions
soma’s IT Audit
Are you brave enough to uncover the truth about your business?
If you’re not – you should be.
Supply Chain and Billing Health Check
soma will simplify the cost of your IT procurement, the Disposition of Data and/or Hardware PLUS monitor associated supplier contracts and their costs.Frequently Asked Questions
Have a question about any of our managed services? Find out more or get in touch with us to get started today.
What is meant by managed services?
Managed services are the outsourcing of your business’ digital needs. A managed service provider such as soma technology group works alongside your business to proactively manage the day-to-day and future requirements of your business helping to ensure that your business can focus on its core competencies rather than having to worry about its technological needs.
What is included in managed services?
Managed services vary from provider to provider, with some providers only providing a remote helpdesk where others offer a comprehensive solution to your business’ organisational & IT infrastructure needs. A managed service offering can include support services, security, antivirus and malware protection, cloud software solutions, data storage services and so much more.
What are the types of managed services?
At soma technology group we are a full-service managed services company offering a complete solution to your business’ IT needs. Some of our services include a 24/7/365 service and support desk, remote support, automated network backups, regular IT performance audits and reports, cloud and digital transformation services, IT security consulting, network solutions, digital marketing, IT project planning and so much more. To learn more about our services get in touch with the soma team today.
What is a managed service model?
The managed service model is the practice of outsourcing a business’ digital requirements to a team of IT specialists. In comparison to the reactive break-fix model where a business would only call an IT specialist only after a problem has occurred; A managed services company takes a proactive approach to delivering secure, stable and competitively priced digital solutions to enhance your operational effectiveness. Instead of waiting for a problem to happen, managed services act as a shield to minimise the risk of problems occurring in the first place, effectively reducing the chances of operational downtime and improving your business’ productivity.
How much do managed services cost?
The cost of managed service solutions will vary depending on your organisational needs. At soma technology group our core managed service solutions are turn-key and completely scalable with your organisational needs. For more information on the range of our services get in touch with the soma team today!
What does a managed service provider do?
A managed service provider such as soma technology group delivers a proactive solution to your business’ digital needs. Some of these services include providing ongoing and regular support, offsite data storage solutions, Software As A Service (SaaS) to meet organisational needs, threat protection, IT security audits and more.
Why do we need managed services?
The digital needs of organisations large and small are constantly changing. As businesses embrace digital transformation they face an ongoing array of potential threats and regulatory compliance requirements. Managed services provide a proactive solution to combating these threats and ensure your business remains regulatory compliant. With a variety of solutions available from cloud computing, security consulting, data storage and more, your business can focus on its core competencies rather than worrying about maintaining its IT infrastructure and needs.
