When it comes to running a business, having reliable and efficient IT support is critical.
Your IT function is the backbone of your business. You cannot afford an outage as you run the risk of losing revenue and customer trust. Yet, running your IT environment day-to-day also should not fall on the shoulders of your in-house IT team. Not only is it an expensive endeavour to run in-house, but you need your people focused on work that drives business growth.
Managed IT support provides much-needed assistance with these issues by taking on some (or all) of the responsibility for running an efficient IT department so that you can focus on what’s most important: growing your business.
What does managed IT support usually include?
Connecting dispersed workforces
As remote work has become the norm rather than the exception, your company needs networking and cloud solutions that bring it together. Managed IT support can guide you on cloud adoption for your distributed workforce, so they have timely access to the resources they need.
A IT managed support provider also delivers the networking solutions to facilitate smooth communication and collaboration across your distributed team.
Apps and desktops for the modern workplace
A IT managed support provider ensures end-users have access to the applications and data they need to complete their work. Moreover, a managed IT support provider will collaborate with you to select the right apps and desktop solutions for your business. Many providers offer software selection services, some of which are agnostic and some that the provider will select based on their vendors.
Backup and disaster recovery
Managed IT service providers understand that it is vital to have a plan for disaster recovery. They work closely with you to ensure that your business never loses access to critical applications. Disaster recovery ensures that your business can continue to operate in the event of a disaster, such as a data loss or system crash. By having a remote backup of your data, you can ensure that your data is safe in the event of a disaster. Managed IT support can also help you create a disaster recovery plan so that you can quickly recover your data if disaster strikes.
Security solutions to protect the modern workplace
The modern workplace is susceptible to several cyber threats that can seriously impact the business. Managed IT support can provide various cybersecurity solutions, including backup and disaster recovery, firewalls, anti-virus software, and more. Having these security solutions in place can keep your data safe and your business running smoothly in the event of a cyber attack.
Managed IT support delivers what an in-house team cannot
Years of experience meeting complex IT challenges
The expertise of a managed IT support provider enables you to focus on their core business without having to worry about the stability or security of your IT infrastructure.
With years of experience under their belt, managed service providers have seen it all and know how to address any issue quickly and efficiently. They have dealt with various challenges and can draw on this experience to quickly and effectively solve problems. Additionally, a managed IT support team is prepared to handle any changes or updates to your IT infrastructure, ensuring that your systems are always up-to-date and running smoothly.
Monitors your IT infrastructure 24/7
Many businesses have a complex IT infrastructure and do not have the in-house resources to monitor it 24 hours a day. For example, a small business may have a server that runs the website and its CRM. If this server fails, the business may lose critical data and customer trust.
Excellent managed IT support monitors your environment 24/7 from their centralised monitoring centre. If the server goes down, your provider will receive an alert and resolve the issue quickly, without any involvement from you.
Proactively resolves issues with your IT
Managed IT support does not follow the traditional break/fix model. An excellent provider should proactively monitor your IT environment and prevent potential issues before they become major problems.
A managed service provider Sydney will have a team of qualified technicians who can address all types of issues. They may leverage remote tools to solve the problem, which means you will not need to leave your office or home if there is an issue with your computer equipment.
In addition to preventing these types of issues from arising in the first place, a managed service provider can help with unexpected issues that may arise. For example, if your organisation relies on software for important functions, managed IT support will complete patch tests before deployment and minimise disruptions to your staff.
What results does managed IT support deliver?
Improved productivity for your in-house team
By entrusting your IT infrastructure to a capable and experienced team, you can focus on your core business functions and leave the management of your technology to the experts.
Managed IT support enables improved employee productivity in several ways. First, your managed services provider ensures that your systems are always running at peak performance by taking care of routine maintenance and updates. They also act as a single point of contact for your technology-related issues, so you never have to worry about who will handle your problem. Finally, by leveraging the expertise of a dedicated team focused on IT services, your business can operate with the confidence that issues will not affect productivity or revenue generation.
Mitigates the risk of downtime
If your IT system fails, it costs more than just downtime. A complete shutdown of your IT system will also affect how you and your employees do your jobs, and this will cost you more than just downtime. This is especially true for small businesses with limited human resources who cannot afford downtime as there are only a few people to cover the tasks that need completing.
Managed IT support reduces the risk of downtime by identifying and resolving issues before they escalate into a full outage. They also work with you in an ongoing partnership to reduce downtime caused by viruses, spyware or hardware. Managed IT support can help with everything from running updates on software and installing security patches to keep unwanted malware from infecting your system.
Reduces the costs associated with hiring an in-house IT team
Managed IT support is cheaper in comparison to hiring an in-house IT team. When you hire an in-house IT team, you are responsible for the costs of their salaries, benefits, and hardware. On the other hand, managed IT support is a cost-effective solution because you pay a monthly fee for end-to-end coverage of your IT environment.
Additionally, managed IT support providers have the latest technology and tools at their disposal, which means that your business will be able to take advantage of the latest advancements in technology for the same monthly rate.
Managed IT support with soma
Running a business is already a difficult endeavour without the added burden of ensuring all aspects of your business operations run like clockwork.
Our fully-managed IT solutions deliver 24/7 support that scales as your business grows. We provide unlimited and all-inclusive support, maintenance and management of your IT infrastructure at a fixed monthly cost. As your managed service provider, soma offers a single point of contact, convenience and flexibility for all of your IT needs.
Visit our Managed Services page for more information.