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What Are the Benefits of Outsourcing IT Support?

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There are tangible and quantifiable advantages to moving aspects of IT support outside of your business, but what are the benefits of outsourcing IT support exactly? If you are interested in finding a better way to manage your business’ IT support needs, you should consider the following benefits of outsourcing IT support which we discuss in more detail further below:

Outsourcing IT Will Help Your Business To:

  1. Save money.
  2. Save time.
  3. Increase productivity.
  4. Improve security.
  5. Get access to a wider range of professional IT services.

To take advantage of proactive support and security solutions in your business, contact us at Soma Technology Group today and speak to us about our suite of managed services. We are a leading managed IT services provider in Australia who can help you ‘solve’ the information technology in your business or organisation. Call 1300 131 559 or contact us online now, to get started with outsourcing IT in your company today.

What are the Benefits of Outsourcing IT Support & How Exactly Does Outsourcing IT Help?

Save Money

IT support outsourced to a managed service provider typically comes at a predictable, flat monthly fee and a fraction of the cost involved hiring a full, in-house team of IT professionals or a fully equipped technical support department. With outsourced IT support, you can avoid the overheads inherently involved in hiring and maintaining your own IT staff on a payroll, while getting access to a team of highly trained industry experts at much smaller cost to you by comparison.

Save Time

By definition, the managed approach to IT support implies proactivity. Your IT support provider assumes the responsibility for providing a defined set of services not just when they are needed (as is the case with the break/fix model) but also before the need may even arise. Outsourced IT support providers operating using the managed model take charge of maintaining your systems to mitigate the likelihood of a crisis occurring in the first place. This can save you and your business significant time in dealing with potential emergencies and downtime.

Increase Productivity

When you outsource the bulk of your work at the core of maintaining and managing your IT systems, you free up your teams and staff to deal with their actual areas of responsibility rather than having them set up, configure, and even simply just worry about getting all the technology they need for work to work in the first place. Outsourced IT providers can oversee your systems so that your staff does not have to, freeing them up from dealing with technology related problems and allowing them to focus on growing your business instead.

Improve Security

Managing modern digital security also cannot be re-active anymore. With the constantly shifting and new threats emerging on a regular basis – from viruses and malware to ransomware – it is now more important than ever for a business to be cyber-fortified and prepared. It may be harder for ordinary payroll staff to stay on top of making sure their operating systems and online protection are up to date or even adequate, but outsourced IT support can proactively take care of keeping security up to scratch, without interrupting regular business operations.

Get Access to a Wider Array of Professional IT Services

Outsourcing your IT support gives you access to professionals who specialise in providing information technology support for a living. From the start, outsourcing gives your business the ability to leverage the experience of industry experts who know exactly what they are doing, because that is what they professionally do every day. Consider whether hiring someone in-house because they are “good with computers” would give you the same level of service by comparison. Additionally, when you outsource your IT, your provider will typically be a specialised company and not a single individual. A managed services company will have teams of experts highly trained in the very specific areas of IT – from hardware, through software to networking, security and disaster recovery – a range of talent far more diverse and better equipped to look after your business than any single “jack-of-all-trades, master-of-none” individual.

Make information technology in your business work for you, not against you with the help of Soma Technology Group by outsourcing your IT concerns to us. Call 1300 131 559 or contact us online now, to get today.

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