Overview

The need

The Envy Hotel, Broadbeach and associated Bottle Shops had a major hardware failure (this can happen to any business at any time), in May 2019. As their IT partner soma technology group were tasked with restoring services, recovering lost data and implementing future proof upgrades to The Envy Hotel Network.

With Bottle Shop retail outlets and multiple Bar & Entertaining areas within the Hotel itself The Envy rely on real-time reporting, constant comms between POS and inventory software, collaboration tools and inter-venue communication across multiple devices.

The solution

As the Envy Hotel’s technology partner for over 5 years, soma has overseen the development of their multi-site Network. As certified Global Datto Partners soma technology group had incorporated Datto products both physical and cloud based into The Envy Hotel Network. Read more about this solution within the case study itself.

The benefit

The Envy Hotel incident occurred on a May long weekend further complicating the solution process and the importance of the “lost data” relating to staff time sheets, Public Holiday customer bills and so on. soma technology group has a 24/7/365 ITIL Certified Service Desk and were made aware of the issue as it happened. soma’s Service Operator escalated the report to their Technical Team, and they were able to restore services and operational function within 15 minutes.

The Envy Hotel Broadbeach survive a complete Hardware failure & returns to ‘business as usual’ within minutes.

As a certified Datto Professional Global Partner soma technology group had installed a Datto device into the Envy Hotel Network. Datto offers a range of products through a variety of platforms, including hardware, software and virtual appliances designed to back-up, recover and restore business data in the event of a disaster

soma technology group support The Envy Hotel & prove the importance of business taking their IT seriously…

The Envy Hotel is a well-established landmark venue, that has evolved into a favorite entertainment destination amongst locals and tourists alike. Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used & supplied to clients by thousands of Managed Service Providers worldwide. Datto’s 300+ PB purpose-built cloud and family of software and hardware devices provide Total Data Protection everywhere business data lives. You cannot buy Datto in the store.

General Manager for The Envy, Rob Blackshaw said, “we leave out IT needs to soma and just get on with the daily running of our Hotel and Retail outlets. soma is on the ball and once again proved to us why we need them, the speed at which they reacted and returned our business to normal was incredible.” Once restored soma in discussion with Envy stakeholders identified and agreed to upgrade server infrastructure. New equipment was ordered and configured over the next two weeks and the production environment migrated with no impact on the business

soma technology group CEO, Justin Amos said “this case study reflects the importance of a pro-active IT team initiating and maintaining a robust modern Network environment for clients. And, the really good news is that it does not have to cost a lot. “

Case Study: The Envy Hotel, Broadbeach